atg Terms of Use

These terms set out the conditions under which we, atg, operate our gaming and sportsbook platform. When you register an account with us, you accept these terms. They cover account creation, deposits and withdrawals, bonus terms, dispute resolution, and our jurisdiction notice. We keep our terms plain so you understand what to expect.

Our atg platform serves users in supported jurisdictions where local law permits online gaming and sportsbook services. We do not operate in jurisdictions where our services are prohibited. By accessing atg, you confirm that you are accessing from a location where we are permitted to operate and that you meet the age and legal requirements set by your jurisdiction.

This page explains our key policies. For specific questions about your account, deposits, or withdrawals, our support team is available via in-app chat, email, and phone during standard business hours.

Account Opening and Eligibility

When you open an account on atg, you must provide accurate personal information. We require your legal name, date of birth, contact email or phone number, and government-issued identity document for verification. We undertake to verify your identity using a standard KYC process — this typically completes within one business day.

You may hold only one account per person on atg. We use automated and manual checks to prevent duplicate accounts and detect fraud. If we discover multiple accounts registered to the same person, we will close the duplicate accounts and may suspend access to our platform. You are responsible for keeping your password secure. We will not recover funds resulting from unauthorized access if you shared your password or failed to protect your login credentials.

Our account opening is available to players from Jakarta, Surabaya, Bandung, Medan, Semarang, and other supported regions. We do not accept account applications from jurisdictions where our services are prohibited by law. If you are uncertain whether atg operates in your jurisdiction, contact our support team before registering.

Deposits and Withdrawals

We accept deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and direct bank transfer (mobile banking, local payment, online payment, e-wallet). All deposits are processed using encrypted connections. Our atg platform displays the deposit amount and any applicable fees before you confirm — you will always know the exact cost of your transaction.

Deposits typically settle within minutes during business hours. Once your deposit is confirmed, your account balance is immediately available for live-dealer tables, sportsbook predictions, slot games, or withdrawal. We do not hold deposits or impose mandatory play-through periods before you can withdraw.

Withdrawal requests are processed during standard business hours. We settle withdrawals to the same payment method you used to deposit, or to another verified method on file. Most withdrawals reach your destination account within one business day. If a withdrawal is delayed, our support team can check the status with your bank or payment provider.

Bonus and New Member Offer Terms

We may offer introductory packages or promotional bonuses to new members or during special events (for example, during Idul Fitri or Idul Adha). Any bonus terms are communicated clearly before you accept. We do not advertise fixed amounts — instead, we describe bonus mechanics in plain language.

Bonuses at atg are never guaranteed cash. They are subject to:

• Successful account verification using valid government identification.
• A minimum qualifying deposit or first session activity.
• No bonus stacking — you cannot combine multiple bonuses or promotions.
• Withdrawal conditions as stated at the time the bonus is offered.

We reserve the right to modify, suspend, or withdraw bonus offers at any time. If a bonus is withdrawn while active on your account, we will notify you before the change takes effect.

Our terms are designed to be fair and transparent. We do not hide conditions in small print or use deceptive language.

Gaming Rules and Settlement

When you play live-dealer games (blackjack, roulette, baccarat, Dragon Tiger, Sic Bo Dadu) or place sportsbook predictions (Liga 1, Piala Indonesia, Piala AFF, badminton, MotoGP), you agree to follow the rules of that specific game or sport. Our dealers enforce live-table rules in real time. Sportsbook predictions settle based on official sports authority results (e.g., the Indonesian Football Association for Liga 1 matches).

We do not offer odds or results that differ from official sources. If a dispute arises about a game outcome, we will review the original event or game record and settle disputes fairly. If you believe a settlement was incorrect, contact our support team within 48 hours with details of the transaction.

Account Suspension and Termination

We reserve the right to suspend or close your account if we believe you are:

• Violating these terms.
• Using atg for money laundering, fraud, or other illegal purposes.
• Engaging in abusive behavior toward our dealers or support staff.
• Operating multiple accounts in breach of our one-account-per-person policy.
• Accessing atg from a jurisdiction where our services are prohibited.

If we suspend your account, we will notify you of the reason (where lawfully permitted). Your account balance will be held securely. You may request withdrawal of your balance, subject to identity verification. We will not refund bonus funds if your account is suspended due to policy violation.

Your Data and Privacy

When you register with atg, we collect personal and financial information for account verification, payment processing, and compliance with legal obligations. Your data is encrypted and stored securely. We do not share your information with third parties without your consent, except as required by law or to process your payment through authorized providers.

Our atg platform uses SSL/TLS encryption for all data transmission. Your login credentials and identity documents are never stored in plain text. If you forget your password, we send a secure reset link to your registered email or phone — we never recover or display your password to support staff.

Dispute Resolution

If you have a complaint about a settlement, withdrawal delay, or other issue, contact our support team within 48 hours of the event. We will investigate and respond with a resolution or explanation. Most disputes are resolved within 5 business days.

If you remain unsatisfied, you may escalate to our disputes team via email. We will provide a final response within 14 days. Beyond that process, disputes are subject to the jurisdiction and laws applicable in your region of access. We encourage you to resolve issues through our support channels before pursuing external action.

Jurisdiction and Legal Notice

Our services on atg are available only where local law permits. We do not offer services in jurisdictions where online gaming or sportsbooks are prohibited. By accessing atg, you confirm that you are in a supported jurisdiction and that your use complies with local law.

You are solely responsible for verifying that your access and use of atg comply with the laws of your jurisdiction. We make no representation or warranty that our services are legal in all regions. If our services become illegal in your jurisdiction, you must cease using atg immediately.

These terms are governed by the laws of the jurisdiction in which atg operates. Any legal proceedings arising from your use of atg are subject to that jurisdiction's courts.

Contact atg

If you have questions about these terms or our policies, contact our support team via in-app chat, email, or phone. Our multilingual staff respond during standard business hours. We are here to clarify any conditions or help resolve account matters.