atg Casino & Sportsbook Data Care
This page describes what we collect when you use atg and how we keep that data protected. When you register an account, deposit funds, or play live-dealer games, we collect personal information — your name, email, payment details, and identity documents. We use this data only for account verification, payment processing, and compliance with legal obligations.
We at atg do not sell your information to third parties. Your data is encrypted during transmission and storage. We retain your information only as long as necessary to operate your account and comply with local regulations. This policy explains our practices in plain language so you understand how we handle your privacy.
If you have questions about your data or how we use it, our support team is available via in-app chat, email, and phone during standard business hours.
What Data We Collect
We collect different types of information depending on how you use atg. When you register, we ask for your legal name, date of birth, email address or phone number, and country of residence. This information is required to verify your identity and comply with anti-money-laundering regulations.
When you deposit funds, we collect payment information — the payment method you use (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer), the amount, and the date. We do not store your full payment card or bank account number — payment processors handle that data securely on their own systems.
For identity verification, we ask you to upload a government-issued document (national ID, passport, or driver's license). We use this document to confirm your identity and prevent fraud. We store the document separately from your account profile and delete it after a retention period compliant with local data-protection law.
When you use atg, we also collect usage data — which games you play, when you log in, your IP address, and your device type. This helps us detect fraud, improve our platform, and provide better support.
How We Use Your Data
We use your data for specific purposes:
- Account verification: We verify your identity using your government ID to comply with KYC (Know Your Customer) regulations.
- Payment processing: We use your payment information to process deposits and withdrawals through authorized payment providers.
- Account security: We monitor your account for unauthorized access and fraud. If we detect suspicious activity, we may freeze your account and contact you.
- Legal compliance: We retain records of your account and transactions to comply with anti-money-laundering laws and other legal obligations.
- Customer support: We use your contact information to respond to your questions and resolve disputes.
- Platform improvement: We analyze usage data to improve our live-dealer tables, sportsbook, and slot games.
We do not use your data for marketing or advertising without your explicit consent. We do not share your information with third parties except as required by law or to process your payments through authorized providers.
Third-Party Processors
We work with third-party service providers to operate atg. These include payment processors (who handle mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and bank transfers), identity verification services, and cloud hosting providers. We share only the minimum data necessary for these services to function.
Our payment processors are PCI-DSS compliant — they follow strict security standards for handling payment data. Our identity verification service uses automated and manual checks to confirm your government ID. Our cloud hosting provider stores our servers and databases in secure data centres.
We require all third-party processors to sign data-protection agreements. They are not permitted to use your data for their own purposes or share it with other parties.
Your privacy is our responsibility. We encrypt your data, limit access to authorized staff, and delete information when it is no longer needed.
How We Protect Your Data
We use industry-standard SSL/TLS encryption for all data transmission between your device and our servers. Your login credentials, payment information, and identity documents are encrypted in transit and at rest.
Our servers are located in secure data centres with physical access controls. Only authorized staff can access your data, and we log all access for audit purposes. We conduct regular security reviews and penetration testing to identify and fix vulnerabilities.
If you forget your password, we send a secure reset link to your registered email or phone. We never store your password in plain text, and support staff cannot view or recover your password. You are responsible for keeping your password confidential — if you share it with others, we cannot protect your account from unauthorized access.
Your Rights and Choices
You have the right to access, correct, or delete your personal data. If you want to review the information we hold about you, request a correction, or ask us to delete your data, contact our support team. We will respond within 30 days.
You can also request that we stop using your data for non-essential purposes (such as platform improvement). However, we must retain certain data to operate your account and comply with legal obligations — we cannot delete data required for payment processing or fraud prevention.
If you close your account, we will delete your personal data after a retention period required by law (typically 5-7 years for financial records). Your account balance will be held securely until you request withdrawal.
Cookies and Tracking
Our atg platform uses cookies to remember your login session and preferences. Cookies are small files stored on your device that help us recognize you when you return to our site. You can disable cookies in your browser settings, but this may affect your ability to use atg.
We do not use cookies for tracking or advertising. We do not share cookie data with third parties. Our cookies expire after a set period — typically when you log out or after 30 days of inactivity.
Data Retention
We retain your personal data only as long as necessary. Account information is kept for the duration of your account and for 5-7 years after closure to comply with financial regulations. Payment records are retained for 7 years for tax and anti-money-laundering compliance. Identity documents are deleted after verification is complete, typically within 30 days.
If you request account deletion, we will remove your personal data from active systems within 30 days. However, we may retain anonymized data for statistical and compliance purposes.
Jurisdiction and Data Transfer
Our servers may be located outside your jurisdiction. By using atg, you consent to your data being transferred to and stored in other countries. We ensure that data transfers comply with applicable data-protection laws.
If you are accessing atg from Jakarta, Surabaya, Bandung, Medan, or Semarang, your data may be processed in data centres outside Indonesia. We maintain the same security and privacy standards regardless of server location.
Contact Us About Privacy
If you have questions about our privacy practices, want to access your data, or believe we have mishandled your information, contact our support team via in-app chat, email, or phone. Our multilingual staff will respond during standard business hours.
We take privacy concerns seriously. If you are unsatisfied with our response, you may file a complaint with your local data-protection authority.
About atg Platform
Platform feature overview
atg is a comprehensive gaming and sportsbook platform designed for users in supported jurisdictions across Southeast Asia, particularly Indonesia. Our core offerings span live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger, Sic Bo), sportsbook markets (football including Liga 1, Piala Indonesia, Piala AFF, Premier League, Champions League; motorsports including MotoGP; badminton), and slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways). Our platform accepts exclusively Indonesian payment methods: DANA, OVO, GoPay, ShopeePay, LinkAja, QRIS, and direct bank transfers (BCA, Mandiri, BRI, BNI). Every section of atg is accessible via web browser and native mobile app. Our multilingual staff — fluent in Indonesian, English, and Mandarin — staff live tables and support channels. Account verification uses standard KYC processes: one government-issued identity document and confirmation of contact details. Most new accounts are approved within one business day, allowing immediate access to all platform sections. We maintain strict data-protection practices: all personal information is encrypted, third-party processors are vetted, and player data is never sold to external parties.
Mobile experience
The atg platform delivers a full mobile experience on Android and iOS devices. Android users can download our native app from our website in two minutes — installation requires standard permissions for camera (identity verification), internet access, and notifications. iOS users access atg through Safari, Chrome, or our progressive web app — both methods deliver identical functionality to the native app without requiring App Store installation. The mobile interface is responsive and optimized for touch input: betting areas are large enough to tap accurately, live-stream video is scaled for phone screens, and account menus are intuitive. Push notifications alert you to upcoming events, deposit confirmations, and promotion updates. Video streaming consumes minimal bandwidth — our compression algorithms maintain HD quality while keeping data usage low, ideal for players on 4G networks. Players can pause live-table sessions, switch between games, or access account history without losing connection state. Many users access atg exclusively on mobile, especially during weekends and major events like Liga 1 matches or Piala AFF tournaments. The mobile experience includes full account management: you can verify your identity, deposit funds, place predictions, withdraw winnings, and contact support entirely from your phone without restrictions.
Live casino and sportsbook sections
Our live-casino section includes broadcast blackjack tables with multiple deck configurations, live roulette wheels spinning on camera, baccarat with rapid round timing, Dragon Tiger (a two-card comparative game popular in Asia), and Sic Bo Dadu (three-dice prediction). Each table is staffed by a real dealer speaking Indonesian and English, broadcast from professional studios in Jakarta, Surabaya, and Medan. Table limits range from casual to VIP tiers to accommodate all budgets. Video quality is broadcast-grade with multiple camera angles ensuring every detail is visible. Our sportsbook covers major football leagues (Liga 1, Piala Indonesia, Piala AFF, English Premier League, UEFA Champions League), international badminton tournaments, and motorsports (MotoGP). Odds update in real time as events progress, and predictions can be placed pre-event or during live play. Our sportsbook predictions settle based on official results from sports authorities — we cross-reference all outcomes against authoritative sources to ensure accuracy and fairness. Slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways) are licensed from major providers and run continuously without dealer interaction, offering fast-paced gameplay for players seeking quick rounds or variety from live-table sessions.
Account security and privacy
atg employs industry-standard SSL/TLS encryption for all data transmission between your device and our servers. Your login credentials, identity documents, and payment details are encrypted both in transit and at rest within secure databases. We never share or sell player information to third parties. If you forget your password, our system sends a secure reset link to your registered email or phone — your password is never visible to support staff or stored in plain text. Identity verification (KYC) requires upload of one government-issued document (national ID, passport, or driver's license). We use automated document recognition followed by manual review to verify authenticity and prevent fraud. Uploaded documents are retained separately from your account profile and deleted after a retention period compliant with local data-protection regulations. If you suspect unauthorized access, contact support immediately. We can freeze your account, review access logs, and guide you through recovery steps. Two-factor authentication (2FA) is optional but recommended — enable it in account settings to require a verification code at login in addition to your password, adding a security layer against credential compromise.
Customer-support channels
atg offers customer support via in-app live chat, email, and phone. Live-chat response time is typically under subject to verification during peak hours and within subject to verification during off-hours. Email inquiries receive replies within one business day. Our multilingual support team handles account questions (registration, KYC, password reset), game rules and mechanics (live-table betting, sportsbook predictions), payment-method guidance, withdrawal tracking, and privacy inquiries. If you have questions about what data we collect, how we use it, or want to access your personal information, our support team can help. We maintain a comprehensive FAQ covering registration, KYC requirements, available payment methods, game rules, withdrawal procedures, account management, and data privacy. Support agents can share FAQ links or instructional videos if a question is complex. We do not offer phone support for account creation or deposits — these are processed via chat or email for security. Our support team is trained to be informational and neutral; they clarify our privacy policy, explain data-handling practices, and resolve disputes without encouraging or discouraging any particular activity on our platform.